• 💬- Q: What age group are your DIY kits suitable for?

  🧒👩🦰 A: Our DIY kits are suitable for various age groups, but some products contain small parts. We recommend the following: 

  - 👶 Ages 3+: Requires adult supervision. 

  - 👧 Ages 6+: Can be used independently but still recommended under adult supervision. 

  - 👦 Ages 12+: Suitable for independent use. 

 
**Please check the product description for specific age recommendations. 

• 💬- Q: Do your DIY kits come with instructions?

  📄 A: Our DIY kits do not include printed instructions, but you can find detailed guides on the product page, including step-by-step diagrams and video tutorials. Visit our website for more information.   

• 💬- Q: What materials are included in the DIY kits?

  🧰 A: Each DIY kit includes a list of materials provided on the product page. Please review this list before purchasing to ensure you understand what’s included. 

• 💬- Q: What should I do if my kit is missing parts?

  🔍 A: If your kit is missing any parts, please contact our customer service team immediately and provide your order number and details of the missing parts. We will arrange a replacement as soon as possible. 

• 💬- Q: Are your DIY kits eco-friendly? 

🌱A: We are committed to sustainability, and most of our products are made from eco-friendly materials to minimize environmental impact.

• 💬- Q: Are your DIY kits safety certified?
  🛡️ A: Our DIY kits are not certified under specific international safety standards (e.g., ASTM, EN71), but we prioritize safety and rigorously screen all materials to ensure they meet basic safety standards. We recommend following the usage guidelines and exercising caution during use.

• 💬- Q: Are these DIY kits suitable for children?
  ⚠️ A: Some DIY kits contain small parts and may not be suitable for younger children to use independently. We recommend:
  - 👶 Ages 3+: Requires adult supervision.
  - 👧 Ages 6+: Can be used independently but still recommended under adult supervision.
  - 👦 Ages 12+: Suitable for independent use.
  Please check the product page for specific age recommendations.
  
  
• 💬- Q: What precautions should I take when using your DIY kits?
  🔧 A: To ensure safety, please:
  1. Follow the age recommendations for each product.
  2. Supervise children when using kits with small parts.
  3. Avoid placing small parts in the mouth or near the eyes.
  4. Store kits properly after use to prevent accidental access by children.
  
  
• 💬- Q: Are you responsible for accidents caused by improper use?
  ⚖️ A: We have taken every effort to ensure the safety of our products and provide detailed usage instructions and safety tips. However, we cannot be held responsible for accidents resulting from failure to follow these guidelines. Please use the products as instructed.

💬- Q: Will the actual product color differ from the images?
🎨 A: Due to factors such as lighting during photography and display settings, there may be slight color differences between the images and the actual product. We strive to ensure that the images match the actual product as closely as possible, but we cannot guarantee a perfect match. If you have any concerns, please contact our customer service for more information.

💬- Q: Could there be discrepancies in product dimensions?
📏 A: Our product dimensions are carefully measured, but due to handmade production or measurement methods, there may be slight variations (typically within ±1cm). For precise dimensions, please refer to the detailed size chart on the product page or contact our customer service for confirmation.

• 💬- Q: How do your DIY kits foster creative thinking?
  🎨 A: Our DIY kits are designed to enhance hands-on skills and creative thinking, guiding users through simple steps to create unique works of art.
  
  
• 💬- Q: How do these products improve quality of life?
  🏡 A: Our home decor and DIY kits are not only aesthetically pleasing but also allow you to experience the joy and satisfaction of creating or decorating your own living space.
  
  
• 💬- Q: What is your brand philosophy?
  🌟 A: We are dedicated to enhancing quality of life through creative products, encouraging everyone (both children and adults) to unleash their imagination and create unique living spaces.

• 💬- Q: How do I place an order?
  🛒 A: You can browse our website, add your desired products to the cart, and complete the payment. We accept various payment methods, including credit cards and PayPal.
  
  
• 💬- Q: Do you offer international shipping?
  🌍A: Yes, we ship worldwide, including to the United States. Shipping costs and delivery times are calculated automatically based on your address.

• 💬- Q: How long does it take to receive my order?
  📦 A: Orders are typically processed and shipped within *3 business days. Delivery to Your home usually takes **14-21 business days* (subject to logistics conditions)
  
  
• 💬- Q: What should I do if I receive a damaged product?
  🚨 A: If your product is damaged during shipping, please contact our customer service team within *48 hours of delivery* and provide photo evidence. Once verified, we will arrange a *free replacement* or refund (a small security fee may apply to cover secondary shipping risks).
  
  
• 💬- Q: Can I return or exchange products?
  🔄 A: We only accept returns for *products damaged during shipping*. Other cases (e.g., non-quality issues, customer dissatisfaction) are not eligible for returns or exchanges. Please review product details carefully before purchasing.

• 💬- Q: Do you offer promotions or membership programs? 

  💰 A: We regularly run promotions. You can stay updated by visiting our website or subscribing to our newsletter. A membership program will also be launched in the future—stay
tuned! 

• 💬- Q: Do you offer wholesale or collaboration opportunities?

  🤝 A: We welcome wholesale
and collaboration inquiries. Please submit your request through the
"Contact Us" page, and our team will get back to you shortly. 

• 💬- Q: How can I contact customer service? 

  📞 A: You can reach us via email through the "Contact Us" page or use our online chat tool. Customer service hours are Monday to Friday, 9:00 AM–6:00 PM (GMT+8).